Customer Testimonials
I have purchased 2 CX-5's, a CX-50, CX-9 and the latest CX-90! Amazing experience and service every single time!!! We also service our other non Mazda cars here too!
Thank you for all the help with my car. I was in a bad spot with my rundown car. Marci was able to help me get it figured out and they had a way for me to make payments on my bill
Above and beyond to get me a new windshield. Called in for help with a crack in my windshield. Mark was able to schedule me someone that would come to my work and replace it. Saved me a trip. Won’t go anywhere else but team.
Lots of vehicles to choose from! Helped me narrow the options down to what fit my needs and was in my budget. Thank you Team for an easy process that made it all less stressful
Upon showing up at their sale; I was greeted with a smile. Forrest answered all my questions and showed me every car I could afford. By far the quickest buying experience I ever had.
Great and quick service- patrick had me in and out without trouble. the waiting room was comfortable.
I purchased a car. My CX five was really good. Chandler helped me listen to what I had to say and listen to about my payments and what my car was worth. He gave me what it was worth and did a very good job took us around in the car had me and my wife drive it very good, we went to a dealership before that was Dennis Dillon Mazda. They were horrible service don’t go to Dennis Dillon monster, but team Mazda was very good to work with listened to what I had to say and Riley ... Read More DealerRater - Aug 4, 2023
Josh gragg is the only salesman anyone should ever deal with. I love how he is very honest and will work tirelessly to get you what you want and need but still trying to keep payments where you need them. Josh treats me like family and has since day 1. I wont deal with anyone else at this dealership. He has proven time and time again how he is willing to go the extra mile for you!
The people that work here are questionable, they aren’t genuinely friendly, they are robot friendly. It’s uncomfortable sitting here for almost 2 hours to get a free oil change. It seems to cost extra from my life to get a simple 30 minute oil change. If anything goes wrong with my car again I will never bring it back to team Mazda. They replaced a part that was almost $500 and tried to quote me for the same part that still was leaking because they didn’t actually fix it. They won’t reimburse me for all the coolant I’ve ... Read More DealerRater - Apr 22, 2023
Saw a few reviews on this website saying the dealer deleted them on google so I’m reposting mine here
I came here due to the 2000 trade in advert on the radio, I had just started a family and needed something bigger, The moment I walked in the door everyone was friendly and respectful. the whole process was incredibly streamlined and I was driving home in a used CX-5 just a few hours after arriving. My issues started occurring the in the weeks following. During the buying process the salesman I worked with mentioned that there was a large amount ... Read More DealerRater - Jul 19, 2022
Absolutely shady experience here, after being in our new vehicle for 3 weeks we got a call to sign a new contract for a higher rate. When we refused to sign we were told to pay a $750 restocking fee, return the vehicle, and our trade in was already sold, so we literally walked away with nothing. DO NOT GO HERE.
Not truthful. No help. Management does not return calls or cares. Not honest,no intreguarty
This is a google review that the dealer deleted so nobody would see it.
The staff at Team Mazda has made me hate my car. Thanks Team Mazda for helping me remember how crooked dealerships are.
Update
The owner has just called me out for being rude, using racial slurs and being vulgar which I was not. They asked what salesman I had and all I could remember is he didn’t speak perfect English, not racist. What a pathetic way to treat your customers. Ever time I talked to any of the managers they apologized for how their team ... Read More DealerRater - Feb 17, 2022
I asked for more money for my trade-in. They offered me all sorts of additional services, but later found out they financed that in instead of being part of my trade in. Cancelled the add ons immediately and have yet to receive my money back, which they said would take 8 weeks - its been over 10 weeks, still nothing has happened.
I do not recommend this dealership to anyone looking for a vehicle. I'm 20 years old and went with my mother to possibly purchase a vehicle. I told them my budget and they showed me a car that they claimed was in my budget. I asked for a 4/5 year loan, for a car under $20,000 that was a used compact suv. They found one that was alright. They never made an attempt to sell the car to me, they sold it to my mother. She wrote out the check, and they started handing us paperwork. They explained nothing to us and ... Read More DealerRater - Feb 9, 2021
Got ripped off!! talked into a car I didn't like, was bs'ed into believing I could trade-in a year. Found out just how much I was ripped off!!
horrible havent even had it for 5 days and all my coolant is leaking out my temperature gauge isnt working my car over heated and had to be towed i went to see them and they took me there was no leak and there was nothing they could do about it im a single mother and its 550 dollars to fix it they sell used cars and dont inspect them or fix them the manager josh is super rude and basically told me its my problem not his
I bought my car from Team on July 15, 2020. Everything worked as it was suppose to for the first week or two. Then, the temperature gauge began coming on in the morning and staying on for a minute or two. Then the MPG average that displays above the radio began just randomly scrolling through numbers rather than giving a true average. Additionally, the key fob button to open the hatch door never worked.
I made an online appointment to take it in on Saturday the 8th at 9:30 to have these issues looked at. When i dropped off my car, the serviceman ... Read More DealerRater - Aug 13, 2020
Thankful to Brian Street for his helpfulness to get me in the car that best fit my budget and needs! All around good and professional service
This is our third vehicle that we have bought from Team Mazda in the last 6-8 years. We are happy with our latest purchase a 2012 Dodge Grand Caravan. Our Sales Rep was Stanley Bondilla he is a very knowledgeable person and patient as well. We came in with our own financing and then it fell through. Team worked with us to find the best deal. We are again happy people. Thank you Team.
After receiving a preordered 2019 Forester 13 lacking paid for features, Jason worked diligently to resolve - ultimately providing a 2020 14 model trade at no additional cost. We very much appreciated Team Mazda Subaru’s efforts to rectify the situation, communicate with us through the process, and make us feel valued as customers.
Team Mazda was recommended to me and am I happy I listened. We had the pleasure of meeting with Jake Rapp. Jake didn’t pressure me, he took us on a test drive to end all test drives to show me exactly what the Subaru Ascent was capable of. We left that day and two weeks later we went back. I took my brother that day and we had another test drive. Jake was honest, answered all of our questions, and worked hard to get me the best deal. I highly recommend Team Mazda and Jake Rapp.
I’ve had horrible experiences in the valley buying cars and through word of mouth from friends I thought I’d give Team Subaru a try. I’m glad I did. Dustin and everyone that helped us were so great and kept apologizing that it was taking so long— they had a sales event down the road in Caldwell so they were on a skeleton crew at the main location. I didn’t mind because it was not an all day affair. They now have a life long customer for sure!!
Everyone was so helpful and knowledgeable. Dustin explained leasing a vehicle in great detail. I’ve never had anyone explain how to get the best out of all the functions so we could understand it
I drove a couple of Subaru's in Boise the day before and didn't really connect with the salesman. He wasn't very engaging. Dustin was extremely knowledgeable about the Forester that I was interested in. He took the wheel first on our test drive so he could show me all of the features in action. It was GREAT!
I went into Team Subaru with very little confidence that I'd be able to get rid of my high mileage Ford and get into a more reliable Subaru Crosstrek. I've had my eyes on the Crosstrek for quite awhile and when Dustin (my salesman) took me out for a test drive in one, 2 things went through my mind; I absolutely love this car and I am not going to be able to afford this car right now. As a single parent I do my best to maintain a strict budget and I was worried I wouldn't get ... Read More DealerRater - Aug 22, 2019
Our salesman was not pushy and very understanding and explained everything to us and if I buy another car I will recommend him and his name is Justin he was great.
They sold me an extended warranties based on my cars warranty would expire at 60k. Car had 48k when I purchased it. 2200 dollars and every time it’s been to thier service Dept they can’t fijd anything wrong. The one time they do I was instructed to take it to the gm dealer since it was a 100k power train warranty. I’ve been taking it to Peterson’s and it’s been fixed every time without issues. The one time I need the extended warranties (second time for this code) then Mazda sends a tow truck to get ... Read More DealerRater - Jul 8, 2019
Great price, Great friendly service. Brain was a hard working salesman. Did a great job making sure we got a good deal on the jeep we bought. Thank you Team
Friendly people who take time to learn what you are looking for. They are awesome to work with. The service department goes above and beyond to get things done in a timely manner. Keeping you informed the whole time with no surprises.
they can ans the phone quickly in the front office, but service dept never picks up the phone, what's with this? why give them a phone number to call when finished? because they've never called me when finished, i always have to call them. we bought our Forester there and they bungled several things we later had to deal with at DMV, then back to Larry Miller to get that straight. financing was screwed up too. good grief, if something can be bungled, they'll do even worse! find another dealer if possible. LA
My wife and I were shopping for a new Subaru and we first tried Team Mazda Subaru where we met Dustin Pribbernow. Dustin listened to our needs and showed us a vehicle that met them. Because we also had another appointment at a competing Subaru dealership, I asked Dustin to give us their best price on a Forester and what our vehicle would be worth as trade in. We went to the Subaru dealership in a neighboring town and found an identical vehicle. The competing dealership quoted a lower price for a new Forester and a higher price for trade ... Read More DealerRater - May 19, 2019
Dustin was amazing and helped me with everything I needed. Stern and too the point with what I could and couldn’t get. Very helpful!
Very personable staff. Dustin helped us get everything we wanted out of a car and helped stay within our budget! We appreciated everything that Dustin did to help us. We needed a safe realiable vehicle for our family and he found just that!
For the past three weeks I have been bringing in my daughters Mazda to be repaired and serviced to make sure it is safe for her to drive on the road when she gets here on tn April 2nd. They kept changing the service price quote to finish...
Today, April 1st, I came in to pick up the car as I was told would be ready...OMG ...They never called me to let me know the vehicle was not finished. They did not know if one of the parts was even in tho they told me this am it was ...... Read More DealerRater - Apr 3, 2019
My wife and I were doing initial research into possible car purchases for the following year when I plan on retiring. Dustin Pribbernow was very helpful and informative (w/o being pushy) even though we hadn't planned on buying immediately, giving us a good deal of his time.
After having researched a great number of cars, the Subaru Impreza turned out to be my new car of choice (I found no other cars that could compete w/the Impreza's combination of price, features and reliability). A careful examination of our finances revealed it would be better to purchase ... Read More DealerRater - Mar 27, 2019
Had an interview, was told I would receive a. All in the next 2 days. 4 days later I receive an email stating they were pursuing other candidates. Not only do they not do what they say they will, they don’t have the courtesy to call and let you know.
My Kia Soul that I purchased from Team Mazda/Suburu of Caldwell had 42,000 miles on it. The salesman sold me a 3 month 3000 mile warranty for $200 dollars. After a short period of time. My starter went bad. I had to have it fixed. The cost was $499.75. The people that fixed my starter for me looked at my warranty and laughed told me that the dealership charged me $200 dollars for a 3 month 3000 mile warranty even though they knew that it had a 10 year 100k warranty from the manufacturer. Then the people fixed my starter paid my bill for me and told me ... Read More DealerRater - Jan 18, 2019
My car needed a service and breaks. I went in on 12/28/2018 and I didn't have an appointment but they said they could do the breaks that day. When they took off the old breaks and looked at the ones the dealer sent they knew they were not the right ones. We were told that they had about 3 different breaks for that car so they had them send all the models. After they received the right breaks we were on our way. We waited about 4 hours, but the young man kept us informed as to what the problem was and ... Read More DealerRater - Dec 29, 2018
I have been deceived by two employees, I started ignoring one and his friend contact me!!! Unprofessional!! I will not recommend them! I hope this gets resolved and soon!!!
This is the 4th vehicle we have purchased from Jake. We are loyal customers because Jake has always gotten the best deal possible and has ALWAYS kept his word. Jake stands by his word which isn’t something you see very often. Jake goes the extra mile for you each and every time, from answering calls on his day off to making sure the entire buying process goes smoothly. Team Mazda is lucky to have him, when we walked away from the dealership that first purchase we walked away with a lifetime friend in Jake. We have loved each car ... Read More DealerRater - Dec 8, 2018
Always easy to get in for a service on my 2017 Forrester. Knowledgable staff and mechanics. Will continue to do business with them! I sene friends and family here too, to buy their cars.
Bought a used 2015 Jeep Cherokee from David DeLaCruz where he promised me, in writing, that I would have a spare tire for this vehicle since it didn't come with one. And they would fix my tire pressure censor. I dropped it off 3 weeks ago for a car detail (which looked like a 10 year old did it) and items to be fixed. I only recieved the car detail. When I asked why didn't they do the rest they told me they forgot to order parts. I was notified last Tuesday all parts were in by David and he asked ... Read More DealerRater - Oct 8, 2018
Stanley Bonilla was the awesomest salesman I've ever worked with. He was very knowledgeable about the vehicle I wanted and he was fantastic during the test drive. Stanley Bonilla was very personable, funny and practical with what my needs are for transporting my family in a safe and reliable vehicle. He was extremely helpful to get a payment within my budget and to answer questions before and after purchasing my car. I.e. he set up my first oil change and called a week later to see how things were going. I feel every sales person should take a ... Read More DealerRater - Aug 25, 2018
Come here if you want poor/rude customer service at twice the price!! Cost to replace radiator: $1,000 others: $350. Cost of the antifreeze: $50 others $17. Treating customers as if they are valued and respected = 0 Quality of work = unsure yet In other words, if you can find someone else to fix your car... you probably should. Don't make our mistake by coming here. We've had a lot better service taking our vehicles elsewhere.
We purchased a 2017 dodge journey 7 months ago. Before i had even pulled it off the lot I asked the salesman a few questions about the car. Bc we all know how pushy they can be and rush you through the process you don't get much of a chance to really look over what the car does and doesn't have. Well I asked if this car had a backup camera and Bluetooth. His reply was "oh I'm pretty sure it's a 2017"...15 minutes after I pull it off the lot I call him crying bc it ... Read More DealerRater - Aug 1, 2018
We had a wonderful experience with Team Subaru and our salesman Rob. The demo was very informative and fun. It definitely helped secure our decision to make our purchase. The whole process was very painless and smooth. Thank you Team Subaru. Highly recommended!!!!
After a bit of a miss-understanding between my inexperienced 18 year old son and the dealership, Team Mazda took the time to talk with us and make things right. The management really stepped up and showed integrity. My son also learned how to talk with people to express his concerns, and that a win-win situation is best for all. Thanks for listening Rob and Gregg and for making things right.
They were quick and the best price in the area, Chris did a very good job and kept me well informed. I will use them again and again.
I so appreciate Team and their incredible service. They go out of there way to make sure your completely taken care of. They have the best service department as well. Always friendly and very trustworthy. This is my second purchase with Team Mazda. Love my new car and love that I’m always taken care of there. Thanks Dave !
TEAM Mazda and Subaru did a terrific job in helping me with my first brand new car purchase. I cannot thank Matt enough for helping me get the car that I wanted at the price I needed - including a trade in. If it wasn't for Matt and the team there I would have never been driving around in a brand new car. Thanks again!
Everyone involved was helpful and friendly and all went smoothly. Service was quick and thorough. Said was friendly and accommodating. Thanks for a good experience.
I was terrified to even walk in the building since it was my first time looking at cars on my own and was just waiting for the sales sharks to eat me alive. But I cannot say enough good things about Matt and Jason. They made the whole process FUN!!!! I was laughing and had an amazing day which I was not at all expecting. One of the other salesmen even told us to stop having so much fun. But these guys are incredible, they explained everything clearly and in a way that didn’t make me feel like just ... Read More DealerRater - Dec 31, 2017
Service dept was great. The lady who took my appt was a bit short with me and a little rude. Perhaps she was just having a bad day?
I have bought 4 cars from team Mazda. I keep going back because of the superior service and every automobile has been just what I needed. J ust an all around great place to do business.
I needed some repair done on my Mazda3 at TeamMazda Caldwell. I was helped by Sael at the Service department, and he was great helping me with my situation, giving me the quote, and explaining everything that needed to be done, He ordered the needed part, and tried to do everything possible that it arrives the following day and that I have my repair done before Christmas. I felt that he really cared to make a customer happy! He called me promptly the following day to inform me that the part did indeed arrive and that the repair could be ... Read More DealerRater - Dec 21, 2017
We have purchased three Subarus from Team and have had an excellent experience each time. I have always used Team's service department and am very happy with the work performed on my car. The service staff is very knowledgeable and the customer service is always top notch.
From start to finish, our sales agent, Jason, was courteous, helpful, and really understood our needs. He helped us find the right vehicle and did not make us feel pressured or rushed.
Our experience with Stanley at Subaru Team Mazda was extremely easy and the best car purchasing process ever. He explained and showed us in detail everything about our Outback vehicle. My husband only had to look one in in the manual. We highly recommend Team Mazda and Stanley to anyone who’s looking to purchase a car.
Stanley B. Was amazing at helping us pick out our brand new Subaru! Brought some life to the process and made it quick and painless!
Ty was very personable & really listened to us!!! We really weren't planning on buying a car just yet it just worked out...thanks, Ty!!!
Dave was probably one of the nicest salesman I ever dealt with in car shopping and I've done a lot of it. He maintained a level cool head, funny, and made the process very enjoyable. He took his time in making sure we got the car and the deal we wanted. I'll continue coming here for all my Subaru needs and hope to be a lifetime customer here. I also worked with another salesman before Dave on sealing a different car deal but I can't remember his name. He took me on the most memorable test drive ... Read More DealerRater - Nov 25, 2017
Great experience - dealer was relaxed, shared humor, talked football, and was straightforward with us. Everyone I talked to was friendly and helpful. They know the car dealer stereotype and are actively working to prove it wrong.
I brought my 2009 Outback to Team Subaru for a comprehensive repair. They needed to take the whole engine out to fix the oil leak. I worked with Chris at the service department. I am very impressed with his customer service and how he handled everything. He was updating me on the daily bases and when there were delays he would always let me know. Hey did a major repair for a lot less than I was quoted at the other Subaru dealer in Boise. Highly recommend these guys.
Sael was so nice and very professional. Explained what was needed and if I should take it. I would ask for him next time if possible.
The salesman was courteous and was not overbearing. He was knowledgeable and really tried to work with us. Overall a good experience buying a car.
Went in right before closing to trade in my car. Everyone was helpful and Jason got me in the car I wanted at the monthly payment I wanted within an hour.
Whenever I bring my car in to Team for any kind of service or maintenance, the staff is always extremely friendly and doesn't try to sell me things that I don't need. Chris was super helpful and patiently answered all of my questions, and the service has always been fast!
I like Dave, he is full of knowledge and to be honest, he’s hilarious. This is our second car that my husband and I have leased through Dave, and our third from Team Subaru. We will definitely be back. Thank you for not being pushy or annoying, oh, and sharing all your Subaru info!
The salesman was able to answer the questions I had. Was very responsive on my application for get the car we needed for my son and keep the payments. Where they needed to be.
Thank you Jason for all your help in assisting us with out new Suburu SUV purchase. You made buying a new car painless and fun!
From all employees. Enjoyed the hospitality of the BBQ offering food and drinks too. I will be sure to rerun for future purchases. Thank you.
We had a great experience buying our Subaru. Dave was a very helpful sales associate who explained each vehicle that we looked at very thouroughly. He answered all questions that we had and never made us feel as if we were pressured. We would definitely recommend Team Mazda Subaru for anyone looking to purchase a new Subaru. Make sure to ask for Dave Fairchild. He will make sure that you are well informed and will work hard to find you the best deals.
Air bag light still comes on. Should have went to Larry Miller. If it would have been an out of expense I would have. I'm not happy right now. The car was in for a safety air bag recall.
Got it done fairly and to the point, with a smile. I have been checking dealerships in Boise, ID and Sandy, UT for pricing and availability for about two months. I found Team Subaru in Nampa to be easiest to work with and they met all my needs.
Did not explain the paper work given to me and what they found. Do not understand the paper work totally. Has to make an other appointments to have the fender looked at. Which we were told was fixed when we got the car
My first Subaru and definitely not my last! Excellent customer service and wonderful experience! Thank you all for your hard work and dedication to your customers! I’m a huge fan! Claudia
I was able with Forrests help to get the car I wanted. He made a stressful situation much easier to deal with his humor and whit. Thanks
Rob, Ruben, and David were so incredibly patient and honest with me. They did everything in their power to get me into a reliable vehicle with payments I can afford. Thank you for your hard work!! You are Al much appreciated.
Jason Baird was awesome. Knew what I wanted and worked with me to get it. This is the second time I've gotten to work with him.
The sales team were very helpful, & negotiated a very fair deal, & the financing team wirked a great rate, w/out the headache & pressure, absolutely the best experience! Joel was the best. & Eric gave us an awesome 1.99 rate:)
Chris was a great salesman. Came right up, got information, and just went forward with everything. Extremely easy to deal with, and very fast for buying a car.
I just purchased a 2017 Mazda 3 from Kelly Cocheran at Team Mazda. Some scary turned into a wonderful experience. Kelly is so knowledgeable and personable that I was confident and comfortable making my decision. I now own the car my family needs at the price we can afford. Thank you Kelly and Team Mazda Baton Rouge!!!!
Just went to look at the cars. The salesman came over and told us about the Subaru Forrester that we were looking at. Took a test drive and I was sold, but not on that one. We looked at a different one, didn't even test drive it. I told him let's see if I can get it. Traded in my pickup for a 2018 Subaru, and I'm extremely happy with it. Would tell anyone to go and check them out!
I had the absolute best experience purchasing my new Subaru Crosstrek. This being my first car purchase I was nervous but my salesman Ty was a great help and made buying this car a breeze.
This Subaru dealer had a very nice representative named Chris. He did a great job checking me in and listening to my concerns. The work was done in a timely manner. Thanks
We had a great experience at team Mazda very helpful truly nice people work with you no matter what your situation might be. Great business to work with.
They are great at Team! They are fair with the price and made buying a car easy! I liked how they work together and seem to enjoy their jobs at Team, that says a lot about the moral!
Purchased brand new from Team had them do ALL the maintenance, Then when engine and turbo go out ** oh wow* there is a filter we NEVER mentioned to have checked!! $10,000 please! They did not and have never stood behind their service.. I purchased to drive for years yet, after 135,000 , new ingine new turbo and nothing but excuses from Team .. I am stearing FAR away from Team & Subaru.. They do not have their customers in mind! Only the bottom $$.. stay away!
We felt that they really wantedus to get the best deal not just make a quick buck. They found a vehicle that fit our needs at a reasonable price with the right monthly payment.
Had a great service and they were able to find me a truck that was practical and was with my budget and got me the financing at a low rate with less than stellar credit.
Everyone is very friendly and helpful. Our salesperson, Rico, seemed to know intuitively what we were looking for and took us right to a vehicle that we ultimately bought. The person who went over the vehicle features with us, Alex, is extremely knowledgeable and familiar with the features of the vehicle. The office had no difficulty setting up the contract we wanted. The entire process took all afternoon but there was a LOT that happened during that time.
Had an easy time going in and finding a car to buy. The employees were very helpful and friendly. Got me a great price on a brand new car in a quick time.
I have used Team Mazda for The past few years. They have always been extremely thorough and quick with my maintenance. They always keep me informed of my cars future needs. I would highly recommend their service department.
My experience with the Team Mazda Service Center was a drag and overall frustrating. During the 3 weeks our vehicle was there, repairs were forgotten, we were misinformed and at one point, our newly purchased (used) vehicle was returned to us in a condition which was worse off than we left it. Side note: the repairs to begin with were minor- i.e., malfunctioning back up sensor and radio. Wish the experience with the service center was as efficient as purchasing a vehicle with Team Mazda.
Second time buying from Rob, he was great, just like last time, of course I would highly recommend him when you need a car, he is awesome to work with.
Cash King mailers: It's really unnecessary to use false contests to lure customers in. $25,000 Really??? You just guaranteed the loss of my business!!!
The salesman Stanley was very informative and helpful. Easy to joke around with. The finance manger was very informative as well. Josh was awesome with all the paperwork and a kick in the pants funny. Will be back again and tell everyone I know.
Jake at Team did us a great service on providing daughter with first car. He understood concerns and gave us a great price, and a safe car.
My wife and I bought a car from this dealership and were not satisfied. Rob, the GM, contacted us personally to make things right. We went down to the dealership and were greeted by Rob and Josh. They went above and beyond to make sure that we were put into a vehicle that we were happy with. They not only took the original vehicle back, they got us into a beautiful Impala. We are ecstatic with the new vehicle and are very appreciative of the effort that was made by these guys. They didn't just make us happy with ... Read More DealerRater - Apr 1, 2017